Municipal Police
For traffic, parking, lost & found, fines and reports.
Municipal Police HQ, Nicosia
Piazza Garibaldi, 1 — c/o Town Hall
Town Hall central line: +39 0935 67811
If you need help during your stay
Tourist assistance
Useful numbers, info point, accessibility, spoken languages. A practical compass for Italian and international visitors.
© Giangrasso E. S., CC BY-SA 4.0
Emergencies
Numbers to save in your phone
Valid throughout Italy. In an emergency, 112 answers 24/7 and routes you to the right service.
In Nicosia
Local services
Hospital emergency room
The reference hospital is Basilotta of Nicosia (Via Vittorio Veneto). 24/7 ER. In medical emergencies dial 118 first.
On-duty pharmacies
One municipal pharmacy and several private ones in the historic centre. Night and holiday shifts posted at the pharmacy or via the Farmaciediturno.org app.
Tourist medical service
For temporary-stay visitors. Active in the evening and on holidays via the Enna health district. If in doubt, call 118.
Info point
Where to ask for information
Municipality of Nicosia info point
The physical info point in Piazza Garibaldi is opening soon — the official opening date will be published on this page and on our social channels.
In the meantime, for any information:
- Tourism office email: info@vivinicosia.it
- Online contact form: /contact — reply within 2 working days
- Press & accreditation: press@vivinicosia.it
Operational partner for experiences
For itineraries, cooking classes, masterclasses, accommodation booking (La Rocca, Sikelìa, La Madonnina) and on-the-ground support, the operational reference is:
Nicosia di Sicilia ETS-APS
nicosiadisicilia.com
Accessibility
Mobility & barriers
Nicosia's historic centre develops on uphill grades, with stairways and stone paving. It is not a linear route for those with reduced mobility, but a meaningful share is reachable with accommodations.
Cathedral of San Nicolò
Open access from the main Piazza Garibaldi entrance (ramp, no steps). Fully level interior.
Museum of the Mountain
Fully wheelchair-accessible (lifts, adapted bathrooms, walkable interactive floor).
Castle of Nicosia
Limited access: steep climb with stairways. Intermediate parking for reduced-mobility visitors — contact us for precise directions.
Historic-centre alleys
Uphill grades and cobblestone. Short accessible route available: Piazza Garibaldi → Cathedral → Piazza Mazzini on a flat surface.
Events (Casazza, White Night, sagre)
Dedicated area with safe sightline for those with motor disabilities. Booking recommended via the contact form at least 7 days in advance.
Service dogs
Welcomed in all public spaces and in most partner venues. Water and bowls available in 4 partner restaurants in the historic centre.
For specific accessibility needs (hearing, visual, motor), write to the contact form at least one week in advance: we'll organise dedicated support.
Languages
In which languages we can welcome you
- Italian — main language. Spoken by all operators, info point staff, guides.
- English — guaranteed at the info point, certified tourist guides, Albereto, 24 Baroni, Grandip Group facilities.
- French and German — available with a dedicated guide on booking (minimum 7 days ahead).
- Spanish — partially available, depending on the assigned guide.
- Gallo-Italic dialect — still spoken by some older residents. A unique linguistic curiosity of central Sicily (a legacy of the Piedmontese colonisation of 1087).
Logistics
Taxi, transfers, parking
Taxi and NCC
Reserved NCC service. Transfers to/from Catania and Palermo stations and to/from airports. Rates and booking directly with the operator, or via the Tourism Office and nicosiadisicilia.com.
Free parking
Free parking around the historic centre on working and holiday days. Exception: during high-traffic events (Casazza, White Night) limited-traffic zones are active.
Event shuttles
For the White Night, Casazza and Beer Festival, shuttles run from the four provinces (Catania, Palermo, Enna, Caltanissetta) — bookable together with the event ticket.
Lost & found
Collection point at the Municipal Police HQ (Piazza Garibaldi). For items lost at events, contact the Tourism Office within 48 hours.
Good things to know
Practical FAQ
Can I pay by card everywhere?
Yes at restaurants, B&Bs, agriturismi, Albereto, 24 Baroni, event ticketing. For summer sagre and the Christmas markets, keep some cash handy.
Is there public Wi-Fi?
Free municipal Wi-Fi in Piazza Garibaldi and Piazza Mazzini. Many restaurants and B&Bs offer free guest Wi-Fi.
Are children welcome at evening events?
Yes at the Historic Carnival, Casazza, Sagre, Christmas Barons' Market, Cathedral Night. The White Night of the 24 Barons and the Beer Festival are not family-first events (loud music, alcohol, 18+).
Can I visit the Cathedral during mass?
Tourist access is suspended during religious services. Mass times posted on the main door.
Are pets welcome?
Yes in the historic centre, on the trails (on leash where indicated), and in many agriturismi and B&Bs. Not allowed inside the Cathedral, Museum and Castle.